We are covered by the Federal Privacy Act and its National Privacy Principles (NPPs), which set out standards for the collection, use, disclosure and handling of personal information. Personal information is essentially information or an opinion about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address). Our Privacy Policy applies to any personal information we collect, use or disclose after 21 December 2001.  It does not apply to our employee records.

How and Why we collect Personal Information

We collect personal information to be able to provide our various services, which include word processing, bookkeeping, project management, consulting and other forms of services. We also use it to help to develop and identify products and services that may interest our customers, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.

How we use & disclose Personal Information

We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect without your consent. We have a duty to maintain the confidentiality of our customers personal information.  Our duty of confidentiality applies except where disclosure of your personal information is with your consent or required by law.

We usually disclose personal information to third parties who assist us or are involved in the provision of our services. We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose it. If the required personal information is not provided, we, or any involved third parties may not be able to provide appropriate services.

What we expect of you and third parties we deal with?

When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information we rely on you to have obtained their consent to the above. If you have not done either of these things, you must tell us before you provide the relevant information.

If we give you personal information, you and your representatives must only use it for the purposes we agreed to. Where relevant, you must meet the requirements of the National Privacy Principles set out in the Privacy Act 1988, when collecting, using, disclosing and handling personal information on our behalf. You must also ensure that your agents, employees and contractors meet the above requirements.

Security of your personal information

We endeavour to protect any personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure. We maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems. If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation you can opt out by contacting us.

How to make contact with us

If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, please contact us.